Website Ts and Cs

The website located at (“LDS Site”) is provided by Virgin Media Business Limited (“Virgin Media Business”). Your use of the LDS Site is governed by the Terms of Use set out below. Please read them carefully. They may change from time to time so it's a good idea to come back and read through them again regularly to stay up to date. Changes will take effect when posted on this page.

  1. Intellectual property rights

    All information and materials (including designs, text, graphics and their selection and arrangement) on the LDS Site are the copyright of Virgin Media Business or its content providers. No information or material on the LDS Site may be copied, reproduced or downloaded without Virgin Media Business's express permission in writing.

    All brand names, product names and/or service names used in the LDS Site are trade marks, trade names, service marks or copyrights of their respective holders. Any use of any such brand name, product name and/or service name without the prior written consent of the relevant rights holder may constitute an infringement of that rights holder's rights and Virgin Media Business gives no permission for the use of any such item in any way whatsoever.

  2. General terms applicable (including limitations on liability)

    Information and materials provided on the LDS Site are for general interest only. Although Virgin Media Business has taken reasonable steps to ensure that information contained on the LDS Site is correct, it is possible the information may be incomplete, contain errors or be out of date. You should verify any information obtained from the LDS Site before acting upon it.

    Virgin Media Business cannot guarantee uninterrupted and/or reliable access to the LDS Site and Virgin Media Business makes no guarantees whatsoever as to its operation, availability, functionality or otherwise.

    The LDS Site may contain links to third party sites and which may be subject to separate terms and conditions of use. These sites are beyond the control of Virgin Media Business and Virgin Media Business accepts no responsibility for their content. Any links to third party websites from the LDS Site are not an endorsement of that site by Virgin Media Business and Virgin Media Business shall have no liability for any content, products or services available from such sites. Your use of such third party sites shall be at your own risk.

    Nothing on the LDS Site shall be deemed to be an offer by Virgin Media Business to provide any goods or services to you. A contract for the provision of such goods or services shall be formed only when you have placed an order, accepted Virgin Media Business's terms and conditions for the provision of such goods or services and Virgin Media Business has confirmed its acceptance of your order in writing. In addition, this LDS Site is for information purposes only and should not be accepted or acted upon in place a formal opinion or professional advice specific to your needs. .  If you require advice in relation to any matter mentioned on the LDS Site you should consult an appropriate professional.

    Should you wish to enter into any contract or arrangement (whether formal or informal) with any advertiser or participant on the LDS Site, any such contract or arrangement shall be between you and the relevant advertiser / participant and Virgin Media Business shall not be a party to any such contract or arrangement nor become involved in any such contract or arrangement for any reason whatsoever. The terms and conditions (including, without limitation, those relating to payment, delivery, quality and/or any representations or warranties) of any such contract or arrangement are a matter for you and the relevant advertiser to agree and Virgin Media Business accepts no responsibility and shall have no liability in relation thereto.

    To the extent permitted by applicable law, Virgin Media Business hereby disclaims any and all warranties, whether express or implied, statutory or otherwise as to the accuracy of any information contained on the LDS Site and/or the availability of the LDS Site and, accordingly, Virgin Media Business shall have no liability (save in relation to death or injury arising through its negligence) for any loss or damage howsoever arising and of whatever nature incurred in the use of the LDS Site or reliance on any information contained on it including, without limitation, any direct, indirect or consequential loss, loss of business, loss of goodwill or loss of profits.

    Different limitations and exclusions of liability will apply to liability arising as a result of the provision of any goods or services by Virgin Media Business, which will be set out in Virgin Media Business's terms and conditions relating to the provision of such goods or services.

    The laws of England shall apply to these Terms of Use. Any dispute arising from these Terms of Use and/or the LDS Site shall be subject to the exclusive jurisdiction of the courts of England. Notwithstanding the foregoing, should the LDS Site be accessed by anyone outside of the United Kingdom, it shall be that person's responsibility to ensure compliance with any locals laws to the extent that they do or may apply.

  3. Posting content on Virgin Media sites

    Acceptance of Terms: Posting content (including but not limited to: (a) posting any text, photograph, graphics, video and/or audio; and (b) creating your profile) on the LDS Site will constitute acceptance of these Terms of Use and any guidelines or "house rules" that are posted on the LDS Site ("Guidelines"). Virgin Media Business reserves the right, at its sole discretion, to amend the Terms of Use and/or the Guidelines at any time without notice. Your continued use of the LDS Site after any such amendment constitutes your acceptance of the new Terms of Use and/or Guidelines. You are responsible for regularly checking the LDS Site to review any changes to the Terms of Use and/or Guidelines.

    Your Account: You must provide accurate, current and complete registration information. You are fully responsible for all use of your account and for any acts that may take place using your account.

    Your Conduct: By posting content on the LDS Site, you represent, warrant and agree that: (a) no content (or part thereof) submitted by you or through your account will: (i) breach any law or encourage the commission of an illegal act; (ii) be defamatory, abusive or offensive; (iii) infringe the copyright, moral right, performing rights, rights of privacy, trade mark or other proprietary right of any third party; (iv) constitute a misuse of any confidential information of a third party; (v) contain software viruses or any other computer code, files or programs designed to affect the functionality of any computer software or hardware or telecommunications equipment; or (vi) advertise, promote or endorse any products or services; (b) in respect of images and/or audio-visual content: (i) any individual depicted in the content has consented to the content being posted on the LDS Site; (ii) the content has not been modified or altered in any manner so as to distort or misrepresent any individual or thing depicted in the content; (iii) the content does not contain any personal information such as a name, phone number or e-mail address; and (c) you will not impersonate any person or entity.

    Your Content: Virgin Media Business reserves the right to suspend or delete without notice any content which: (a) it believes in its sole discretion to be detrimental to the enjoyment of the LDS Site by users; (b) breaches these Terms of Use and/or the Guidelines; or (c) is the subject of a validly served copyright infringement notice. By posting content on the LDS Site, you grant to Virgin Media Business, and where applicable, relevant LDS site collaborators, a worldwide, non-exclusive, irrevocable, royalty-free licence to use and distribute (in whole or in part) such content for any purpose in any and all media (whether now known or hereafter devised) including but not limited to the internet and broadcast television and you hereby waive all so-called moral rights you may have in the content. This licence includes the right to grant sub-licences.

    Your Privacy: The LDS Site is operated in accordance with Virgin Media's privacy policy. Without prejudice to the generality of the Privacy Policy, you acknowledge that we may disclose your content and your identity to third parties where we are required to do so by law.

    Your liability: for your content and/or conduct Virgin Media Business shall not be liable for: (a) any user content posted on the LDS Site; or (b) the conduct of any user of the LDS Site. You agree to indemnify and hold Virgin Media Business, its group undertakings, and each of their directors, officers, and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees arising out of or in connection with: (a) any content posted by you or through your account on the LDS Site; (b) your use of the LDS Site; or (c) any breach of these Terms of Use and/or any Guidelines or of any law or the rights of any third party.

    Termination: Virgin Media Business may terminate your account and/or delete any content (including but not limited to your profile) that you have posted on the LDS Site and/or prohibit you from using or accessing the LDS Site (or any part of the same) for any reason, at its sole discretion, with or without notice.

Privacy Policy

Virgin Media Business is committed to providing users with an internet experience that respects their privacy. We adhere strictly to the requirements of the UK Data Protection Act 1998. The purpose of this statement is to explain to you how we may use your personal information. By registering as a user of the services provided by Virgin Media Business Limited or any of its associated companies and by using the generally you agree to this use.

What info will you hold about me?

We collect the following:

  1. Web usage information to develop and improve our website

  2. Name, address, email and telephone number

  3. Other data, from time to time, to help us provide you with improved products and services

To help us monitor and improve the site, we may gather certain information about you when you use it.  This can include details of your domain name and IP address, operating system, browser version, cookie details and the website you visited before coming to our site.

How will you use the information that you collect?

We use this information to help us better understand your requirements. The main uses of the data are:

  • To process your service requests

  • To enable us to review, develop and improve the products, services, and information we show you online.

  • To occasionally carry out market research.

  • To send you details of products and services that we think will be of interest to you. If you do not wish to receive such information, please ensure you complete the relevant box provided when contacting us via email from the web site or click on the 'unsubscribe' link contained within such emails received from us.

Will you disclose information about me to third parties?

We may provide information about you as follows:

  • To employees and agents of the Group to administer any accounts, products and services provided to you by the Group now or in the future.

  • To Virgin Media Group companies, whose products and services may be of interest to you.

  • We may use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

How do you protect my data?

Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then encrypt the content and store it on a secure server so that it can only be read by authorised personnel.


You use cookies but what exactly are they?

Cookies are small pieces of information stored by your internet browser on to your computer's hard drive. Like most website providers, Virgin Media Business uses cookies to enable us to make a link between you and the information you have provided to our web site and therefore provide you with personalised content so that we can give you a better experience when you return. Most web browsers automatically accept cookies, although you can choose not to. If you disable cookies from your browser you will not be able to create a shopping basket or place an order on this site. Learn about cookies.

Can I have access to the information that you hold on me?

Upon payment of a small administrative fee you are entitled to a copy of all information held by Virgin Media Business Limited or any of its associated companies, about you. Any incorrect information will be amended. If you are concerned that any of the information we hold on you is incorrect, or would like a copy of the information, please write to the Customer Service address that appears on the 'Contact' page, or if you are a Customer of Virgin Media, you can write to us via the Customer Services address that appears on your bill.

What happens if I use a link from this site to another site?

Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies, content or security of these linked web sites.

How do I contact you?

Please complete the online contact form, selecting the option you require or call us on 0800 953 0180.

Our cookies are here to help

Cookies are little files that all websites put on our hard drives to help make our visits quicker, easier and more relevant to us. Some cookies are essential for websites to work and others remember things about you to give you a better and more enjoyable experience online.

Our cookies and what they do for you:

Essential cookies.
Without these cookies, our website won't work properly. They help you move around the secure areas of the website and do things you've specifically come to the website for.

These are our essential cookies.

  • ASP.NET_SessionId

  • EpiServer.CMO.LPO

  • We'll always keep this list as up to date as possible.

Cookies for website info
These cookies collect anonymous information about how visitors use our website, like the most popular pages and any error pages you see. We use this aggregated information to improve our website - it never identifies individual users.
What they do:

  • Give us an overall picture of how people use our website by telling us things like the number of visitors to each page and what people do on the page, like which links they click on.

These are our cookies for website info:

  • Google Analytics utma, utmb, utmc, utmz

  • We'll always keep this list as up to date as possible.

Cookies that save your settings
When you fill in a form with your name or other details, these cookies remember that, so you don't have to type it in each time you come back. They also remember changes to text size and font and other things you can customise.
What they do:

  • Remember any settings you've applied, such as layout, text size, preferences and colours

  • Remember if we've already asked you if you want to fill in a survey so that we don't keep asking you

  • Allow us to offer you live chat sessions to offer you help or support

  • They show you when you're logged in to the website

  • They can be used to share information with any partners who provide a service on our website. The information shared is only used to provide the service, product or function and not for any other purpose

These are our cookies that save your settings:

  • EpiServer VisitorISP

  • NewsLetterSubscription

  • NewsLetterSurvey

  • FormCookie

Cookies for adverts
These cookies are used to show you adverts relevant to you and your interests. They are also used to limit the number of times you see an advert, as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks, with Virgin Media's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
What they do:

  • These cookies collect information about your browsing habits to make advertising relevant to you and your interests.

These are our cookies for adverts:

  • Google Remarketing

  • AddThis uid, uvc, uit, psc

We'll always keep this list as up to date as possible.

More cookie info